Technical Support

Some common, general questions about support for Itasca Software are listed below.

• What is the best system configuration for my Itasca code?
• Where is the Knowledge Base and why are there not more FAQs?

What is the best system configuration for my Itasca code?

This is a more complicated question than you might expect. Consequently, there is a specific page devoted to attempting to address it: see the Hardware Questions page in the Itasca Consulting website.

Where is the Knowledge Base and why are there not more FAQs?

Extensive Knowledge Bases and FAQs available through the Itasca Consulting website constitute the "free" portion of a software vendor's support policy; usually, to speak with support personnel is a pay-per-event process. Itasca software is supported in a free, person-to-person manner, see the Support Policy for a complete statement. As a result, there is no need for extensive internet-based support documentation. The information provided in the FAQs available focuses on two areas: critical code operation issues (startup, keys, installation, etc.) whose resolution should not be delayed by having to wait for communication during normal business hours, and topics of occasional interest that are not central to the codes themselves, for example, handling plots or making animations — both described on the Miscelleneous page.

For technical questions about the codes, please fill in the form below. We will do our best to respond to you as quickly as possible.

Mandatory fields are marked in red.